Refund policy

Return & Refund Policy

At UWZ Mens Wear, we want you to be satisfied with your purchase. If you receive a wrong or defective product, we are here to help.

1. Return Period

You can request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be in the same condition in which you received it.

  • Have its original packaging and tags intact.

  • Not have been washed, altered, damaged, or used.

  • Include proof of purchase or your order details.

This return policy applies to our unstitched men's suits and tracksuits.

2. Wrong or Defective Product

If you receive:

  • The wrong product,

  • The wrong color or design,

  • A defective or damaged product, or

  • An item that does not match your order,

please contact us within 7 days of delivery.

After reviewing the issue, UWZ Mens Wear will arrange/cover the return shipping for an eligible wrong or defective product.

Please take clear photos or a short video of the product and packaging and send them to us when contacting us about the issue.

3. Change of Mind

Returns for simply changing your mind or not liking the product are accepted within the 7-day return period, provided the product remains unused, unworn, unwashed, unaltered, and in its original condition and packaging.

Return shipping charges in such cases will be the customer's responsibility.

4. Non-Returnable Conditions

We may not accept a return if the product:

  • Has been worn or used.

  • Has been washed.

  • Has been altered, stitched, cut, or modified.

  • Is damaged after delivery due to customer use.

  • Is missing its original packaging or tags.

  • Shows signs of misuse or wear.

5. How to Request a Return

To request a return, contact us within 7 days of receiving your order.

Please provide:

  • Your name

  • Order number

  • Phone number

  • Reason for return

  • Clear photos/videos of the product, where applicable

Contact us at:

Email: uwzmenswear@gmail.com

We will review your request and provide you with the return instructions if your request is approved.

6. Return Shipping

For an approved wrong or defective product, UWZ Mens Wear will cover the return shipping cost.

For an approved return due to a change of mind, the customer is responsible for the return shipping charges.

Products should not be sent back without contacting us and receiving return instructions first.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued through bank transfer.

Customers requesting a refund may be asked to provide accurate bank account details. UWZ Mens Wear is not responsible for delays caused by incorrect or incomplete bank information provided by the customer.

Refund processing will begin after the returned product has been received and successfully inspected.

8. Exchanges

UWZ Mens Wear currently does not offer product exchanges.

If you want a different product, you can return the eligible item according to this policy and place a new order separately.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

UWZ Mens Wear
Email: uwzmenswear@gmail.com